For a long while we have noticed an annoying trend in many restaurants. An increasing number have a no-water policy: They do not serve free water to diners even when requested. Instead, we have to buy their bottled water. Not only is the bottled water overpriced, the bottles are eco-unfriendly as well. We find this practice highly unacceptable.
Therefore, we are compiling a list of restaurants that refuse to serve free water. If you have come across any, please let us know in the comments and it would be added to the list.
Please do not submit hawker stalls, coffee shops, fast food restaurants, food kiosks/carts. Please also state the outlet location and indicate if there is no service charge.
- Ajisen Classic Ramen (Changi Airport T3) – reader’s contribution
- Alley Bar (Orchard Road) – reader’s contribution on Facebook
- Aloy Thai (Shaw Tower) – reader’s contribution
- Arteastiq (Mandarin Gallery) – reader’s contribution
- Astons Specialties (all outlets) – readers’ contributions 1 | 2
- Bali Thai (Novena Square & Tampines Mall) – personal experience & reader’s contribution
- Bao Luo Wan Xiang (Plaza Singapura) – reader’s contribution
- Bar Bar Black Sheep (Robertson Quay) (no service charge) – reader’s contribution
- Barcelos (VivoCity) (no service charge) – reader’s contribution
- BBQ Chicken (Cathay Cineleisure Orchard) – reader’s contribution
- Bliss Waterfront Dining & Bar (Punggol Park) – reader’s contribution
- Blu (Shangri-La Hotel) – reader’s contribution
- Boon Tong Kee Chicken Rice (Bukit Timah) – personal experience
Our review - Café Le Caire (Arab Street) – reader’s contribution
Restaurant’s response in news article - Canopy Cafe (Marina Bay Golf Course) – reader’s contribution
- Canton-i (Ion Orchard) – reader’s contribution
- The Cathay Restaurant (The Cathay) – reader’s contribution
- Casa do Churrasco Brazil (Katong Village) – source
- Central Restaurant (all outlets) – reader’s contribution
- Check In (Robertson Quay) – reader’s contribution
- Chen Fu Ji Grains (The Central) – reader’s contribution
- Coffee Club (Orchard Fountain Corner) – reader’s contribution
- Creative Organics (Fortune Centre) – reader’s contribution
- Crystal Jade Hong Kong Café (Orchard Central & Liang Seah Street) – readers’ contributions 1 | 2
- Crystal Jade Kitchen (Causeway Point, Ngee Ann City & Suntec City Mall) – readers’ contributions 1 | 2 | 3
- Crystal Jade La Mian Xiao Long Bao (Bugis Junction, Great World City, Holland Avenue, Ngee Ann City & Suntec City Mall) – readers’ contributions 1 | 2 | 3 | 4
Our reviews 1 | 2 - Diandin Leluk Thai Restaurant (Serangoon Garden) – reader’s contribution
- Different Taste Café and Restaurant (Frankel Avenue & Jalan Mas Puteh) (no service charge) – sources 1 | 2
- Ebisboshi Shotengai (Iluma) – reader’s contribution
- Esmirada (CHIJMES) – reader’s contribution
- First Thai Food (Purvis Street) – reader’s contribution
- Five Izakaya Bar (Hitachi Tower) – reader’s contribution
- Fou de Fafa (Capital Tower) – reader’s contribution
- Fiesta Brasilia (United Square) – readers’ contributions 1 | 2
- Gelare Café (Hougang Mall) – reader’s contribution
- Giraffe Restaurant and Bar (Istana Park) – reader’s contribution
Our review - Haato (Ridgewood Close) – reader’s contribution
- Heaven’s Loft (Orchard Central) – reader’s contribution
- The Highlander Bar & Restaurant (Clarke Quay) – reader’s contribution
- Hong Kong Kim Gary Restaurant (VivoCity) – reader’s contribution
Our review - Hot Tomato Express (Plaza Singapura) – reader’s contribution
- Hotpot Culture (Marina Square) – reader’s contribution
- Huber’s Butchery & Bistro (Dempsey Hill) – reader’s contribution
- Imperial Herbal Restaurant & Tcafe (VivoCity) – reader’s contribution
- Insomnia (CHIJMES) – reader’s contribution
- Introbar (Swissotel The Stamford) – reader’s contribution
- Jalapeno’s Pepper (Singapore Flyer) – sources 1 | 2 | 3
- Joaquim Buffet Restaurant (Suntec City Mall) – reader’s contribution
- Kartini Restaurant (Parkway Parade) – reader’s contribution
- Kebab Station (East Coast Park & Parkway Parade) (no service charge) – personal experience
Our review - Kenny Rogers Roasters (Great World City, Marina Square & Suntec City Mall) – reader’s contributions 1 | 2
- Kim Choo Kueh Chang (East Coast) (no service charge) – sources 1 | 2 | 3
- Kintamani Indonesian Restaurant (Furama Riverfront Hotel) – personal experience
- La Forketta (Dempsey) – sources 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
Restaurant’s response in news article & here - Lai Lai Casual Dining (Jurong Point) – reader’s contribution
- Lao Beijing (Novena Square) – reader’s contribution
- Le Baroque (CHIJMES) – reader’s contribution
- Lerk Thai (Singapore Expo & Woodlands Civic Centre) – readers’ contributions 1 | 2
- Little Bali (Gillman’s Village) – readers’ contributions 1 | 2
Restaurant’s response - Liquid Kitchen (all outlets) – reader’s contribution
- Lush Cafe (313 @ Somerset) – reader’s contribution
- Mad Jack Café (all outlets) (no service charge) – personal experience
Restaurant’s response in news article - Midsummer Nite Breeze (Pasir Ris Park) – sources 1 | 2
- Mimolette Restaurant & Bar (Fairways Drive) – reader’s contribution
- Ming Kee Live Seafood (Macpherson Road) – reader’s contribution
- MOF (Ministry of Food) (Suntec City Mall & West Coast Plaza) – readers’ contributions 1 | 2
- The Mussel Guys (VivoCity) – personal experience
Our review - My Mum’s Cuisine (Paragon) – reader’s contribution
- Nan Xiang (Novena Square 2) – reader’s contribution
- Nando’s (Bugis Junction & Tanglin Mall) – readers’ contributions 1 | 2
- Nectarie le’Dessert Patisserie (Clarke Quay) – sources 1 | 2
- New Harbour Café & Bar (Tanjong Pagar) – reader’s contribution
- No Signboard Seafood Restaurant (all outlets) – reader’s contribution
- Novus (National Museum) – readers’ contributions 1 | 2
- OK Shabu Shabu (East Coast Road) – reader’s contribution
- Old Hong Kong Kitchen (Square 2) – reader’s contribution
- Old Town White Coffee (all outlets) – personal experience & readers’ contributions 1 | 2 | 3 | 4
Our review - Oosters Belgian Brasserie (Suntec City Mall) – reader’s contribution
- Pacific Allied Cafe (URA Centre) – reader’s contribution
- Palm Beach Seafood Restaurant (One Fullerton) – reader’s contribution
- Pasta Fresca Da Salvatore (Siglap) – reader’s contribution
- Pasta Stylo (City Square Mall) – personal experience
Our review - Pizza Bar da Donato (Ghim Moh) – reader’s contribution
- Pizza da Donato (Sixth Avenue) – reader’s contribution
- Prince Taiwan Porridge (Upper Bukit Timah) – reader’s contribution
- Pu Tien (Tampines Mall) – reader’s contribution
- The Pump Room (Clarke Quay) – reader’s contribution
- Ramen Ten (all outlets) – reader’s contribution
- Red Lacquer Authentic Penang Peranakan (Jurong Point) – personal experience
- Renaldo’s (Eastwood Centre) – reader’s contribution
- Renn Thai (Clarke Quay) – reader’s contribution
- Royal Café (Siglap) – reader’s contribution
- Secret Recipe (all outlets) – readers’ contributions 1 | 2 | 3
- Seoul Garden (all outlets) – reader’s contribution
- Serenity Spanish Bar & Restaurant (VivoCity) – reader’s contribution
- The Shack (Sentosa’s Tanjong Beach) – reader’s contribution
- Skinny Pizza (Suntec City Mall) – reader’s contribution
- Soup Spoon (all outlets) (no service charge) – reader’s contribution
- Suanthai (Killiney Road) – readers’ contributions 1 | 2
- Sweet Spring (AMK Hub) – reader’s contribution
- Table 108 (CHIJMES) – reader’s contribution
- The Tapas Tree (Clarke Quay) – personal experience & source
Restaurant’s response in news article - Tawandang Micro Brewery (Dempsey Road) – readers’ contributions 1 | 2
- Tori-Tama (Robertson Walk) – reader’s contribution
- Uncle’s Kitchen (Bugis Junction) – reader’s contribution
- Va Va Voom (Seah Street) – sources 1 | 2
- Wan Chai Hong Kong Tea Room (Sembawang Shopping Centre) – reader’s contribution
- Ximending (VivoCity) – readers’ contributions 1 | 2
- Xin Wang Hong Kong Café (all outlets) – readers’ contributions 1 | 2 | 3
Our review - Xing Hua Family Restaurant (Towner Road) – reader’s contribution
Disclaimer: This list is compiled based on reader contributions and our own dining experiences. All comments and sources are linked for your reference. While we have taken steps to ensure the information presented is current, you may still wish to double-check with the restaurants if they have updated their no-water policy. If you notice any discrepancy, please let us know and we would gladly make the amendments.
To restaurateurs that do not serve free water: Wouldn’t you want your customers to keep coming back? If giving them water, even tap is fine, would improve their dining experience, why wouldn’t you do it? Isn’t that better than pissing off potential customers that would never return? Just how much is a glass of tap water gonna cost you anyway?
Let us exercise our right as a customer and not give in to such practices that exist only to milk more money out of us. Should you encounter such a restaurant, feel free to
- Walk out of the restaurant.
- Blacklist and stop patronising the place.
- Tell your friends about it.
- Leave a comment here and we would add it to the list.
Hopefully in some small way, it would prompt restaurateurs to stop this penny-wise, pound-foolish practice.
Spread the word!
In the press
July 12, 2009
The Sunday Times has published an article based on this list. We have made it available here for your reading (in PDF format):
Much of the article has been written from the perspective of these restaurants, along with several comments from the stakeholders. We would love to hear your views.
We do like the quote by Mr. Aun Koh that sums up this no-water policy perfectly:
Mr Aun Koh, director of media and lifestyle consultancy Ate Media which published Asia’s first restaurant guide The Miele Guide, said: ‘In Singapore, there is no excuse other than snobbish vanity to drink bottled water and no reason other than an attempt to increase revenues for restaurateurs to refuse to offer tap water to their patrons.’
July 14, 2009
Following the Sunday Times article, waves of comments came pouring in, starting with this one. If you are following the highly active discussion, that would be a good place to start.
In response to the article, Sunday Times reader Mr. Cassell R. Meyers has written in to the forum to share his own personal views and experience.
August 13, 2009
The Today newspaper published an article on the harmful impact of bottled water, primarily from the discarding of plastic bottles. Here’s a quote from the article:
Dr Seetharam Kallidaikurichi, director of the Institute of Water Policy at the Lee Kuan Yew School of Public Policy, said: ‘the public should be made aware of the “unnecessary” buying of bottled water for drinking, especially in places where tap water is safe to drink, such as in houses and restaurants. This is because such a practice can turn into a habit and this will lead to even more plastic bottles being used – and discarded.’
Jun 26, 2011
1
Thai Noodle House, Coronation – used to offer free water but now they charge 20cents. Maybe your list could also include how much the restaurant charges for the cup of tap water.
Jul 9, 2011
1
Pearle Noir serves only bottled water
Jul 10, 2011
1
Actually I think its the rental problem, I look at it… Normally all d town area… Everything going up..
Oct 24, 2011
1
Five izakiya across from Fullerton bay hotel
Dec 11, 2011
1
Arteastiq
Dec 27, 2011
1
Hot Tomato, causeway point shopping mall, woodlands
they only serve water for .20 cents and from tap, that is.
Mar 10, 2012
1
Hi,
Here’s one more that needs to be added to you list. Serenity Spanish BAr abd Restaurant, #1 HArbour Front Walk, #1-98/88 Vivo City. Tel 63768185.
In addition to not serving tap water gratis, they have the gall to have it listed on the menu for SGD 2.00 . But if you buy any drink – they offer to serve it free.
Went there for a quick working lunch yesterday 09/03/2012, and I guess they feel that they have folks like us who are in a bit of a hurry, as captive customers who’d rather pay up or order bottled water (@ SGD 6.00), than walk out.
We asked to speak to the manager, but were told by the staff, who went to check if he as in, that sorry he hadn’t come to work. Fishy :)
Please put them on the list ASAP.
Thanks,
Krish
Mar 11, 2012
3472
Oh crap. That’s one of my favourite bars to visit at VivoCity. But because I usually go there for drinks, I haven’t realised that they don’t serve free water to people that don’t buy their drinks.
May 2, 2012
1
Hot Stones in Clark Quay
May 13, 2012
1
Wawawa at Bedok also don’t give free tap water. This was very disappointing, but may in part go towards explaining why it was almost empty at prime lunchtime Sunday 2pm. Very shortsighted if you ask me. We (2 adults and 2 kids) all had full meals and drinks off the menu. Including 2x $5 soft drinks and a jug of heineken. Then were told no for water. Shame, this penny pinching attitude means I’ll think twice about coming here again!
Jun 25, 2012
1
Just when u thought Singapore food scene couldn’t get any crazier!! Insanely shocking long list of cheap ass eateries :p
I must mention that not only does Crystal Jade charge for water, they don’t even provide a sealed bottle! They charge something like 80cents for a glass of water which they probably just serve off the tap!!
Jul 17, 2012
1
Just came across this site and I was at a terrible restaurant that deserves to be on this list.
Went to Bonta a year ago, an Italian restaurant at River Valley Road. We ordered a full course with appetisers, mains and dessert. When we asked for tap water, they said they don’t serve it.
Since we were already in the middle of our meals, we didn’t think much about it. We agreed to 2 bottles of water as they suggested.
When the bill came, we realised each bottle cost nearly a whooping $15. Supposedly because the bottled water came with a BVL branding. Had an argument with the staff over this but they refused to budge. Never going there again
Aug 9, 2012
1
Jia Jia Beef Noodles in NEX does not serve water.
Oct 8, 2012
1
BBQ Chicken-Downtown East
Nov 14, 2012
1
Bistroquet at PSA ARC doesnt serve water
Feb 2, 2013
1
TGI Fridays, 112 Katong
Apr 19, 2013
1
Today for lunch, I was denied to be served water at The Pizza Place in city hall. They said that it is against the restaurant policy to serve ice water to clients.
Shameful.
Thanks
Regards.
Apr 22, 2013
1
Soup Spoon doesnt serve water. I was coughing and choking and asked for water and was told. ma’am you need to buy a bottle of water with x$
May 20, 2013
1
Thai Express used to charge 50cents for water, now they stop serving water at all. You got to buy bottled water. Is there such a law in Singapore like England and Wales? http://www.mumsfinance.com/the-law-regarding-free-tap-water-in-uk-restaurants/2010/09/01/opinion.htm
What does the Consumer Association of Singapore have to say about this?
May 28, 2013
1
Restaurants should not turned down requests for plain water and it should be one of the rules in application for licence to operate.
Sunray cafe do not serve water.
Jun 11, 2013
1
Thai express @ holland village no longer serves water